[About shipping]
Q: When will my order be shipped?
A. Normally, it will be shipped within 1 to 3 business days (excluding peak periods).
Q. I need the product urgently.
A. We may be able to deliver on the day or on a holiday for an additional fee. Please check with us before placing your order to see if we can accommodate your request. For more information, click here
Q. Can I add items after placing an order?
A. The additional packing service has ended. If you would like to purchase a different item after your order has been confirmed, you will need to pay shipping again.
Q. I would like to have my package delivered to my door.
A. Please leave a space after the street address of the delivery address and enter "I would like to have it delivered to my door ."
[About silicon molds]
Q. Can I use it for commercial purposes?
A. All our products can be used for commercial purposes. For more information, please click here .
Q: Please tell me how to thread the core.
A.We will introduce the basic creation method. Please see here .
Please refrain from asking questions about technical aspects or the props and tools used for photography.
Q. Can you tell me how to make it and what ingredients are used?
A. We cannot disclose information about materials or techniques. Thank you for your understanding.
We plan to gradually increase the content of our online lessons.
Q. What makes you different from other shops?
A. Our silicone molds are designed to be soft and faithful to the original shape. You can buy the same products at other stores, but they may be slightly different in shape or too hard to remove the candle.
We create these using molds that we purchase, and post photos of them as they are.
This will help to minimize disappointing purchases such as finding that the item is slightly misshapen or stretched after purchase.
We also try to describe the product's feel in the product description as much as possible. Since the softness of the mold is particularly important for candles, we hope you will refer to the product description.
We strive to provide molds that are easy to remove with candles as much as possible. If you have had trouble with molds at other stores, our products may be able to solve the problem.
If you have any concerns or worries before purchasing, please feel free to contact us.
est.shop.jp@gmail.com
You can also contact us via LINE or Instagram.
We also post many videos on Instagram of people actually using our products!
Please take a look.
Q. Will previously sold products be restocked?
A. We can restock if you wish. Please contact us.
Q. Can you make a silicon mold for me?
A.We do not make custom silicone molds.
I am currently giving lessons on the external website "Fantist", so please take a look if you are interested. View Lessons
